Terms of Service

Effective Date: May 9, 2026  |  Last Updated: May 9, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at eat-pizzaluce.rest (the "Website"), as well as all related services, products, online ordering platforms, mobile interfaces, and any other features or content offered by Pizza Luce (collectively, the "Services").

By accessing the Website, creating an account, placing an order, subscribing to communications, or otherwise interacting with our Services, you confirm that:

• You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity to enter into a binding contract;
• You are not prohibited from receiving our Services under any applicable laws;
• You will comply with these Terms and all applicable local, state, and federal laws and regulations.

If you are using the Services on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.

Pizza Luce reserves the right to modify, update, or replace these Terms at any time. Continued use of the Services following the posting of any changes constitutes your acceptance of those revised Terms. We encourage you to review these Terms periodically.

2. Description of Services

Pizza Luce is a food service business offering a variety of food and beverage products including, but not limited to, pizzas, appetizers, salads, sandwiches, desserts, and beverages. Our Services include, but are not limited to:

• Online Ordering: Customers may place orders for pickup or delivery through our Website or authorized third-party platforms.
• In-Store Dining: Guests may dine at any of our physical locations during published operating hours.
• Catering Services: We offer catering options for events and gatherings subject to availability and advance reservation requirements.
• Gift Cards: Pizza Luce may offer digital or physical gift cards redeemable for products and services.
• Loyalty and Rewards Programs: Where available, customers may participate in rewards or loyalty programs subject to separate program terms.
• Promotional Offers: From time to time, we may offer discounts, coupon codes, limited-time deals, and special promotions subject to applicable terms and conditions.
• Informational Content: The Website provides information about our menu, locations, hours of operation, nutritional information, and related food service content.

All Services are subject to availability. Pizza Luce reserves the right to modify, discontinue, or suspend any portion of its Services at any time without prior notice or liability.

Menu items, prices, and availability are subject to change without notice. Images displayed on the Website are for illustrative purposes only and may not exactly represent the final product delivered or served.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a condition of your use of the Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain and promptly update your account information to keep it accurate and current;
• Safeguard your account credentials and notify us immediately of any unauthorized use of your account;
• Use the Services only for lawful purposes and in a manner that does not infringe the rights of others;
• Comply with all applicable federal, state, and local laws, regulations, and ordinances;
• Be present and available to receive deliveries at the address you provide at the estimated delivery time.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities in connection with your use of the Services:

• Fraudulent Conduct: Submitting false, misleading, or fraudulent orders, payment information, or account details; using stolen credit cards or unauthorized payment methods; or engaging in chargeback fraud.
• Unauthorized Access: Attempting to gain unauthorized access to our systems, servers, databases, networks, or any other component of our infrastructure.
• Interference: Interfering with, disrupting, or negatively affecting the integrity or performance of the Website or the Services, including through the use of viruses, malware, or other harmful software.
• Automated Scraping: Using bots, spiders, scrapers, crawlers, or other automated means to access, collect, or extract data from our Website without our express written consent.
• Impersonation: Impersonating any person or entity, or falsely claiming an affiliation with Pizza Luce or any other organization.
• Harassment: Harassing, threatening, or intimidating our employees, staff, delivery drivers, or other customers.
• Resale: Purchasing our products or Services for the purpose of unauthorized commercial resale or redistribution.
• Misuse of Promotions: Exploiting promotional codes, discounts, or offers in a manner inconsistent with their intended use or applicable terms.
• Intellectual Property Infringement: Reproducing, copying, distributing, or otherwise using any content from our Website without prior written authorization.
• Illegal Conduct: Using the Services in connection with any illegal activity, including but not limited to money laundering, tax evasion, or the purchase of products for resale in violation of applicable law.

Violation of any of the above prohibitions may result in immediate termination of your account and access to Services, and may subject you to civil or criminal liability.

4. Intellectual Property Rights

All content available on or through the Website and Services, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, menu designs, icons, software, and the compilation of all such content (collectively, "Content"), is the exclusive property of Pizza Luce or its licensors and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Pizza Luce name, logo, brand identity, slogans, and all related marks are trademarks or registered trademarks of Pizza Luce in the United States. Unauthorized use of any Pizza Luce trademarks, service marks, or trade dress is strictly prohibited and may constitute trademark infringement under the Lanham Act (15 U.S.C. § 1051 et seq.) and other applicable laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with the Services. This license does not include:

• Any resale or commercial use of the Website or its Content;
• Collection or use of any product listings, descriptions, or pricing;
• Any derivative use of the Website or its Content;
• Downloading or copying account information for the benefit of any third party;
• Use of data mining, robots, or similar data extraction tools.

Any unauthorized use of our Content or intellectual property automatically terminates the license granted herein and may expose you to legal action. If you believe that any content on our Website infringes upon your copyright, please contact us at [email protected] with a detailed description of the alleged infringement.

5. Ordering, Payment, and Pricing Terms

5.1 Order Placement and Acceptance

When you place an order through our Website or any authorized ordering platform, you are making an offer to purchase the selected products. An order is not confirmed until you receive an order confirmation from Pizza Luce, either via email, on-screen notification, or other written confirmation. We reserve the right to accept, refuse, or cancel any order at our discretion, including but not limited to situations involving product unavailability, pricing errors, or suspected fraud.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices displayed do not include applicable federal, state, or local taxes, or delivery fees, unless explicitly stated. Sales tax will be calculated and applied at checkout in accordance with applicable law.

5.3 Payment Methods

We accept various forms of payment as indicated on the Website at the time of checkout, which may include major credit cards, debit cards, digital wallets, and gift cards. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information is accurate and complete;
• You authorize Pizza Luce to charge the applicable amount to your designated payment method.

All payments are processed through secure, third-party payment processors. Pizza Luce does not store complete credit card information on its servers.

5.4 Refunds and Cancellations

Due to the perishable nature of our food products, all sales are generally final once an order has been prepared. If you experience a quality issue or receive an incorrect order, please contact us promptly at [email protected]. Refunds or credits are issued at our sole discretion on a case-by-case basis. Cancellation requests must be submitted before the order has been confirmed and preparation has begun.

5.5 Gift Cards

Gift cards are non-refundable, have no cash value except where required by law, and cannot be redeemed for cash unless required by applicable state law. Lost, stolen, or damaged gift cards will not be replaced. Pizza Luce is not responsible for unauthorized use of gift card balances.

6. Delivery and Pickup Services

Delivery availability, minimum order amounts, delivery fees, and estimated delivery times vary by location and are subject to change. Delivery times are estimates only and not guaranteed. Pizza Luce shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather events, or third-party delivery service issues.

You are responsible for providing a complete and accurate delivery address. Pizza Luce is not responsible for orders delivered to incorrect addresses provided by the customer. If a delivery attempt is unsuccessful due to no fault of our own, a refund may not be issued.

For pickup orders, you must retrieve your order within a reasonable time of the indicated pickup time. Pizza Luce is not responsible for the quality of food that has been left uncollected for an unreasonable period.

7. Disclaimer of Warranties

THE WEBSITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED BY PIZZA LUCE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT ANY DEFECTS IN THE WEBSITE WILL BE CORRECTED.

Pizza Luce does not warrant that the nutritional information, allergen information, or other product-related information provided on the Website is complete or error-free. Customers with food allergies or dietary restrictions should contact us directly before placing an order to discuss their specific needs.

This disclaimer applies to the fullest extent permitted under applicable United States federal and state law, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.).

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM YOUR RELIANCE ON ANY CONTENT OR INFORMATION OBTAINED THROUGH THE SERVICES;
• ANY OTHER INTANGIBLE LOSSES,

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PIZZA LUCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, contractors, agents, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content or information you submit, post, or transmit through the Services;
• Your negligence, willful misconduct, or fraud;
• Any dispute between you and a third party in connection with the Services.

Pizza Luce reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with our defense of such claim. You shall not settle any claim without Pizza Luce's prior written consent.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent that you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. Please refer to our Privacy Policy for more details or contact us at [email protected].

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience and informational purposes only. Pizza Luce does not endorse, control, or assume any responsibility for the content, privacy practices, or policies of any third-party websites or services.

Your use of third-party websites and services is at your own risk and subject to the terms and conditions and privacy policies of those third parties. We strongly encourage you to read the terms and privacy policies of any third-party service you visit.

Pizza Luce shall not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Pizza Luce operates, without regard to conflict of law principles.

To the extent any dispute is not subject to mandatory arbitration under Section 13 below, you consent to the exclusive jurisdiction of the federal and state courts located within the state in which Pizza Luce's principal place of business is located for the resolution of any disputes arising out of or related to these Terms or the Services.

You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting Pizza Luce at [email protected] and providing a written description of the dispute, the relief you are seeking, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice.

13.2 Binding Arbitration

If we are unable to resolve the dispute informally within thirty (30) days, you and Pizza Luce agree that any and all disputes, claims, or controversies arising out of or relating to these Terms, the Website, or the Services (including the formation, performance, and alleged breach of these Terms) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) pursuant to its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in English by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction thereof.

13.3 Class Action Waiver

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or confidential information, pending final resolution of a dispute through arbitration.

13.5 Small Claims Court

Either party may bring an individual action in small claims court for disputes or claims that fall within the scope of that court's jurisdiction, provided the action remains in small claims court and is not removed to another court.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Services. Pizza Luce may, in its sole discretion and without prior notice or liability, suspend, restrict, or terminate your access to the Services or your account at any time, for any reason, including but not limited to:

• Your breach or violation of any provision of these Terms;
• A request by law enforcement or government authorities;
• Discontinuation or material modification of the Services;
• Unexpected technical or security issues;
• Suspected fraudulent, abusive, or illegal activity on your account.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that, by their nature, should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

Pizza Luce shall not be liable to you or any third party for any termination of your access to the Services.

15. Changes to Terms

Pizza Luce reserves the right, at its sole discretion, to modify, amend, or replace these Terms at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our Website;
• Where required by applicable law, provide additional notice, such as sending an email to the address associated with your account.

It is your responsibility to review these Terms periodically for changes. Your continued use of the Website or Services after any modification to these Terms constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

For material changes that significantly affect your rights, we will provide at least thirty (30) days' advance notice before such changes take effect, either by posting a prominent notice on the Website or by sending a direct notification to you.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, it shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, all of which shall remain in full force and effect. The parties agree that the remaining provisions shall be interpreted so as best to effectuate the original intent of the parties.

17. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or agreements published by Pizza Luce on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Pizza Luce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms may not be amended except as expressly provided herein or by a written agreement signed by an authorized representative of Pizza Luce.

18. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, war, terrorism, riots, government actions, labor disputes, power outages, internet or telecommunications failures, or supply chain disruptions. In such events, our obligations will be suspended for the duration of the force majeure event.

19. Accessibility

Pizza Luce is committed to making our Website and Services accessible to all users, including persons with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience difficulty accessing any portion of our Website or Services, please contact us at [email protected] so that we may assist you and continually improve our accessibility features.

20. Electronic Communications

By using the Services or communicating with us electronically, you consent to receive electronic communications from Pizza Luce. These communications may include notices about your account, order confirmations, promotional offers, and updates to these Terms. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal requirements that such communications be in writing, to the extent permitted by applicable law.

You may opt out of promotional communications at any time by following the unsubscribe instructions in any such communication or by contacting us at [email protected]. Please note that even after opting out of promotional communications, you may still receive transactional communications related to your orders and account.

21. No Franchise or Agency Relationship

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, franchise, or agency relationship between you and Pizza Luce. You do not have any authority to bind Pizza Luce in any way, and you shall not represent yourself as an agent, employee, or representative of Pizza Luce.

22. Headings

The section headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms. References to "sections" or "provisions" refer to sections or provisions of these Terms unless otherwise specified.

Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, please do not hesitate to contact us using the information below: